CONTROL is not working troublershooter guide for Live stores

Steps to follow if Control is not working.

Software

• Does Email work? If you have a web browser, can you continue to view websites?
• Is the problem still evident after a system restart.
• If you have observed any error messages, note them down.

Physical

Modem

Ensure that the ADSL modem is powered ON and take note of which lights are on such as ADSL and PPP. If the modem shares the line with a telephone or EFTPOS terminal enure that an ADSL microfilter or spilter is connected to each one.

Computer

If all peripherals, i.e. mouse and keyboard, seemed correctly connected. Check to see whether the network cable (typically blue) shows a green light where it is plugged in. A similar light should be visible at the opposite end where the same cable is connected to the modem.

Guides to distribute to customer sites: live_store_guide.odt live_store_guide.pdf