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| Try to email yourself @creativecomputing.com.au email address. If it works, get user to try emailing to an external account, not their company account. This means their email host is rejecting emails from Control. |
Try to email yourself @creativecomputing.com.au email address. If it works, get user to try emailing to an external account, not their company account. This means their email host is rejecting emails from Control. == Setting up SPF record. == Following email has been sent to all customers using SAAS and hosted in Control: I first look through their branch records and find out if the email address is set. Then I look at the employee records. Noting down domains of the email addresses, as Control use these as the "From:" address when sending out email (looks in employee first, if that is blank, will use branch email).This is an example email:The 3 addresses are as follows: 1st one is our current head office ip address (exetel). 2nd and 3rd is our cloud hosted mail relay. |
Simple Procedure to test when customer complains "cannot send email".
Try to email yourself @creativecomputing.com.au email address. If it works, get user to try emailing to an external account, not their company account. This means their email host is rejecting emails from Control.
Setting up SPF record.
Following email has been sent to all customers using SAAS and hosted in Control: I first look through their branch records and find out if the email address is set. Then I look at the employee records. Noting down domains of the email addresses, as Control use these as the "From:" address when sending out email (looks in employee first, if that is blank, will use branch email).This is an example email:The 3 addresses are as follows: 1st one is our current head office ip address (exetel). 2nd and 3rd is our cloud hosted mail relay.