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| ||<tablewidth="100%" tablealign="left">Customer Name||Fresh desk tag||server url||vnc number||vnc password||ssh password||docket||1qty||3qty||reports||label||VPN||direct/google cloud|| || || || || || || || || || || || || || || || || || || || || || || || || || || || || |
= Servers and Printer maintain. = following is a list of customer and their printer setup. need to be able to identify their setup before diagnose. ||<tablewidth="100%" tablestyle="text-align:left">Customer Name ||Fresh desk tag/company code ||Release ||server url ||vnc number ||vnc password ||ssh password ||CCDIR ||docket ||A4 ||label ||Branch ||host OS ||VPN/ttppip ||direct/google cloud ||use guacamolie || ||Example ||Ex ||14 ||abe ||5 ||control ||c0ntr6l ||/u/cc/ ||Network printer ||hosted printer ||no ||WARE ||Window 7 ||vpn ||direct ||no || ||A & A Wilding ||<width="144px">WILD || ||<width="174px">wild--cannot connect ||<width="114px">5 ||<width="203px">control ||<width="228px">c0ntr6l ||<width="226px">/u/cc/ ||<width="76px">Network printer ||<width="116px">Network printer ||<width="69px">Network printer ||<width="84px">WARE ||<width="86px">CentOS 5 ||<width="86px"> ||<width="86px">direct ||<width="86px">no ||<width="86px"> || ||ANR Enterprises NSW PTY LTD ||<width="144px">ANR ||16 ||<width="174px">xtreme ||<width="114px">5 ||<width="203px">control ||<width="228px">c0ntr6l ||<width="226px">/u/ccxtreme ||<width="76px">Java printing ||<width="116px">Java Printing ||<width="69px"> ||<width="84px">ANR ||<width="86px">CentOS 6 ||<width="86px"> ||<width="86px">java ||<width="86px">yes ||<width="86px"> || ||Beach Without Sand ||BEACH ||14 ||abe14 ||5 ||c0ntr6l ||c0ntr6l ||/u/ccbeach/ ||hosted printer ||hosted printer ||hosted printer ||WARE ||CentOS 6 ||none ||google cloud ||yes || || ||Bed Factory ||BEDFACT ||14 ||abe14 ||5 ||c0ntr6l ||c0ntr6l ||/u/ccbedfact ||no ||hosted printer ||no ||WARE ||CentOS 6 ||none ||google cloud ||yes || || ||Beds N Dreams GNC ||BNDGNC ||13 ||abe ||5 ||control ||c0ntr6l ||/u/ccbndgnc ||no ||hosted printer ||no ||WARE ||CentOS 5 || ||LPD ||no || || ||Beds N Dreams QLD ||BNDQLD the copmany on server is BNDCOMP? ||14 ||abe14 ||5 ||control ||c0ntr6l ||/u/ccbndqld ||no ||hosted printer ||hosted printer ||WARE ||CentOS 5 || ||LPD ||no || || ||Beds N Dreams SA ||BNDSA ||13 ||abe ||5 ||control ||c0ntr6l ||/u/ccbndsa ||no ||hosted printer ||no || ||CentOS 5 || ||LPD ||no || || ||Beds N Dreams VIC ||BNDVIC ||14 ||abe14 ||5 ||c0ntr6l ||c0ntr6l ||/u/ccbnd ||no ||hosted printer ||no || ||CentOS 6 || ||google cloud ||yes || || ||Beds N Dreams WA ||BNDWA ||13 ||abe ||5 ||control ||c0ntr6l ||/u/ccbndwa ||no ||hosted printer ||no || ||CentOS 5 || ||LPD ||no || || ||Bathurst Homemakers ||BHS ||13 ||bhs ||5 ||control ||c0ntr6l ||/u/cc ||no ||hosted printer ||no || ||CentOS 5 ||OpenVPN ||LPD ||no || || ||Burnups Furniture ||BURNUPS || ||bowen/cannon ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||Central West IT ||CWIT ||13 ||cwit ||5 ||control ||c0ntr6l ||/u/cc ||hosted printer ||hosted printer ||hosted printer ||WARE ||CentOS 5 ||none ||LPD ||no || || ||Caesars ||CAESARS ||14 ||caesars ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||Costumeland ||COSTUME ||13 ||abe ||5 ||control ||c0ntr6l ||/u/ccr.13 || || || || || || || || || || ||Dalek ||DALEK ||13 ||dalek ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||Dr Boom ||DRBOOM ||15 ||drboom ||5 ||control ||c0ntr6l ||/u/ccdrboom || || || || || || || || || || ||Dale & Waters ||DALE ||13 ||dale ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||EuroCollections ||EURO ||8 ||euro ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||Furniture Court Kingaroy ||FURNKING || ||furn ||5 ||control--not correct ||c0ntr6l ||/u/cc || || || || || || || || || || ||GW Cox Jewellers ||GWCOX ||16?14? ||gwcox ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||Gray Nichols ||GRAY ||9 ||grays ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||Ishka ||ISKHA ||12 ||ishka ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||King Street Cyclery ||KINGST || ||kingst--cannot connect ||5 ||control ||c0ntr6l || || || || || || || || || || || ||Kenny ||KENNY ||13 ||kenny ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||Mink Fashions ||MINK ||10 ||mink ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||Mishmash ||MISHMASH ||10 ||mishmash ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||Momento ||MOMENTO || ||momento--cannot connect ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||Morris - Tapestry Craft ||MORRIS || ||morris--cannot connect ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||Mereweather Telco Pty ||MTP ||16 ||xtreme ||5 ||control ||c0ntr6l ||/u/ccxtreme ||Java Printing ||Java Printing || ||HORNSBY || ||Centos6 ||Java ||yes || || ||NRB ONE PTY LTD ||NRB ||16 ||xtreme ||5 ||control ||c0ntr6l ||/u/ccxtreme ||Java Printing ||Java Printing || ||SURRYHILL || ||Centos6 ||Java ||yes || || ||Octagon Electronics ||OCTAGON || ||ctrl.octagononline.com.au --cannot connect ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||Olbis Industries ||OLBIS ||13 ||olbis ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||Organic Feast ||ORGANIC || ||organicfeast-- ask username? which user to use? ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||Star Micronics ||STAR ||13 ||star ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||Sarissa Designs ||SARISSA ||13 ||abe ||5 ||control ||c0ntr6l ||/u/csarissa || || || || || || || || || || ||Steel N Stuff ||STEEL || ||steel --connot connect ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||Sweetcraft ||SWEET ||12 ||sweet ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||Taree Furniture one ||TFO ||16 ||ufb ||5 ||control ||c0ntr6l ||/u/cctfo || || || || || || || || || || ||Toodyay Traders ||TOODYAY ||13 ||toodyay ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||TJM Products Caboolture ||TJMB--the company on server is TJM ||9 ||tjmb ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||TJM Products Retail (Brendale) ||TJMRET ||14 ||tjmwa ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||TJM Products North Queensland ||TJMNQ ||14 ||tjmnq ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||TJM Products WA ||TJMWA ||14 ||tjmwa ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||Ulladulla Furniture ||UFB ||13 ||abe ||5 ||control ||c0ntr6l ||/u/ccr.13 || || || || || || || || || || ||Wades World ||WADES ||9 ||wades ||5 ||control ||c0ntr6l ||/u/cc || || || || || || || || || || ||Xtreme Communications ||XTREME ||16 ||xtreme ||5 ||c0ntr6l ||c0ntr6l ||/u/ccxtreme || || || || || || || || || || |
| Line 6: | Line 55: |
| Describe servers here. | == Once figure out which type of printer setup they use try to follow the diagram to diagnose. == {{attachment:printflow1.png}} {{attachment:printflow2.png}} Label printer after calaberation need to exit dump mode. |
Servers and Printer maintain.
following is a list of customer and their printer setup.
need to be able to identify their setup before diagnose.
Customer Name |
Fresh desk tag/company code |
Release |
server url |
vnc number |
vnc password |
ssh password |
CCDIR |
docket |
A4 |
label |
Branch |
host OS |
VPN/ttppip |
direct/google cloud |
use guacamolie |
|
Example |
Ex |
14 |
abe |
5 |
control |
c0ntr6l |
/u/cc/ |
Network printer |
hosted printer |
no |
WARE |
Window 7 |
vpn |
direct |
no |
|
A & A Wilding |
WILD |
|
wild--cannot connect |
5 |
control |
c0ntr6l |
/u/cc/ |
Network printer |
Network printer |
Network printer |
WARE |
CentOS 5 |
|
direct |
no |
|
ANR Enterprises NSW PTY LTD |
ANR |
16 |
xtreme |
5 |
control |
c0ntr6l |
/u/ccxtreme |
Java printing |
Java Printing |
|
ANR |
CentOS 6 |
|
java |
yes |
|
Beach Without Sand |
BEACH |
14 |
abe14 |
5 |
c0ntr6l |
c0ntr6l |
/u/ccbeach/ |
hosted printer |
hosted printer |
hosted printer |
WARE |
CentOS 6 |
none |
google cloud |
yes |
|
Bed Factory |
BEDFACT |
14 |
abe14 |
5 |
c0ntr6l |
c0ntr6l |
/u/ccbedfact |
no |
hosted printer |
no |
WARE |
CentOS 6 |
none |
google cloud |
yes |
|
Beds N Dreams GNC |
BNDGNC |
13 |
abe |
5 |
control |
c0ntr6l |
/u/ccbndgnc |
no |
hosted printer |
no |
WARE |
CentOS 5 |
|
LPD |
no |
|
Beds N Dreams QLD |
BNDQLD the copmany on server is BNDCOMP? |
14 |
abe14 |
5 |
control |
c0ntr6l |
/u/ccbndqld |
no |
hosted printer |
hosted printer |
WARE |
CentOS 5 |
|
LPD |
no |
|
Beds N Dreams SA |
BNDSA |
13 |
abe |
5 |
control |
c0ntr6l |
/u/ccbndsa |
no |
hosted printer |
no |
|
CentOS 5 |
|
LPD |
no |
|
Beds N Dreams VIC |
BNDVIC |
14 |
abe14 |
5 |
c0ntr6l |
c0ntr6l |
/u/ccbnd |
no |
hosted printer |
no |
|
CentOS 6 |
|
google cloud |
yes |
|
Beds N Dreams WA |
BNDWA |
13 |
abe |
5 |
control |
c0ntr6l |
/u/ccbndwa |
no |
hosted printer |
no |
|
CentOS 5 |
|
LPD |
no |
|
Bathurst Homemakers |
BHS |
13 |
bhs |
5 |
control |
c0ntr6l |
/u/cc |
no |
hosted printer |
no |
|
CentOS 5 |
OpenVPN |
LPD |
no |
|
Burnups Furniture |
BURNUPS |
|
bowen/cannon |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
Central West IT |
CWIT |
13 |
cwit |
5 |
control |
c0ntr6l |
/u/cc |
hosted printer |
hosted printer |
hosted printer |
WARE |
CentOS 5 |
none |
LPD |
no |
|
Caesars |
CAESARS |
14 |
caesars |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
Costumeland |
COSTUME |
13 |
abe |
5 |
control |
c0ntr6l |
/u/ccr.13 |
|
|
|
|
|
|
|
|
|
Dalek |
DALEK |
13 |
dalek |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
Dr Boom |
DRBOOM |
15 |
drboom |
5 |
control |
c0ntr6l |
/u/ccdrboom |
|
|
|
|
|
|
|
|
|
Dale & Waters |
DALE |
13 |
dale |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
EURO |
8 |
euro |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
|
Furniture Court Kingaroy |
FURNKING |
|
furn |
5 |
control--not correct |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
GW Cox Jewellers |
GWCOX |
16?14? |
gwcox |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
Gray Nichols |
GRAY |
9 |
grays |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
Ishka |
ISKHA |
12 |
ishka |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
King Street Cyclery |
KINGST |
|
kingst--cannot connect |
5 |
control |
c0ntr6l |
|
|
|
|
|
|
|
|
|
|
Kenny |
KENNY |
13 |
kenny |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
Mink Fashions |
MINK |
10 |
mink |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
Mishmash |
MISHMASH |
10 |
mishmash |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
Momento |
MOMENTO |
|
momento--cannot connect |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
Morris - Tapestry Craft |
MORRIS |
|
morris--cannot connect |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
Mereweather Telco Pty |
MTP |
16 |
xtreme |
5 |
control |
c0ntr6l |
/u/ccxtreme |
Java Printing |
Java Printing |
|
HORNSBY |
|
Centos6 |
Java |
yes |
|
NRB ONE PTY LTD |
NRB |
16 |
xtreme |
5 |
control |
c0ntr6l |
/u/ccxtreme |
Java Printing |
Java Printing |
|
SURRYHILL |
|
Centos6 |
Java |
yes |
|
Octagon Electronics |
OCTAGON |
|
ctrl.octagononline.com.au --cannot connect |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
Olbis Industries |
OLBIS |
13 |
olbis |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
Organic Feast |
ORGANIC |
|
organicfeast-- ask username? which user to use? |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
Star Micronics |
STAR |
13 |
star |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
Sarissa Designs |
SARISSA |
13 |
abe |
5 |
control |
c0ntr6l |
/u/csarissa |
|
|
|
|
|
|
|
|
|
Steel N Stuff |
STEEL |
|
steel --connot connect |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
Sweetcraft |
SWEET |
12 |
sweet |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
Taree Furniture one |
TFO |
16 |
ufb |
5 |
control |
c0ntr6l |
/u/cctfo |
|
|
|
|
|
|
|
|
|
Toodyay Traders |
TOODYAY |
13 |
toodyay |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
TJM Products Caboolture |
TJMB--the company on server is TJM |
9 |
tjmb |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
TJM Products Retail (Brendale) |
TJMRET |
14 |
tjmwa |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
TJM Products North Queensland |
TJMNQ |
14 |
tjmnq |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
TJM Products WA |
TJMWA |
14 |
tjmwa |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
Ulladulla Furniture |
UFB |
13 |
abe |
5 |
control |
c0ntr6l |
/u/ccr.13 |
|
|
|
|
|
|
|
|
|
Wades World |
WADES |
9 |
wades |
5 |
control |
c0ntr6l |
/u/cc |
|
|
|
|
|
|
|
|
|
Xtreme Communications |
XTREME |
16 |
xtreme |
5 |
c0ntr6l |
c0ntr6l |
/u/ccxtreme |
|
|
|
|
|
|
|
|
|
Once figure out which type of printer setup they use try to follow the diagram to diagnose.
Label printer after calaberation need to exit dump mode.