= Troubleshooting a live connection =
= The connection is down =
 * Check the ADSL or LINK lights are on on the modem.
 * Check your network is working. Check that the lights on the network switch (hub) match up to the numbers of the cables on the back
symptoms:

 * Program won't work
 * Can't print
 * Can't open cashdrawer
 * Can't check email
= VPN is down =
 * restart the computer (exit programs, Ctrl + Alt + F1 then Ctrl + Alt + Delete)
= Cashdrawer will not open =
(Serial or Parallel cashdrawer)

 * Restart the cashdrawer by disconnecting the power plug and then plugging it back in.
(Printer cashdrawer)

 * unplug and plug back into the printer the cashdrawer
 * Restart the printer (turn it off and on)
= Printer will not print =
 * Check that paper is loaded
 * Check the printer is on
 * Restart the printer (turn it off and on)
Related Document: LiveStore